❓ Frequently Asked Questions
Answers to all your questions about pulsz
From accounts to payments, games to bonuses — detailed answers to the most frequently asked questions from Bangladeshi players, all in one place.
pulsz is committed to ensuring the best online gaming experience for players in Bangladesh. Below we have compiled detailed answers covering account registration, payments via bKash and Nagad, game rules, bonus usage, and safe gaming. If your question is not listed here, our 24/7 English support team is always ready to help.
Account and Registration
Questions about creating an account, logging in, and managing your profile
Account
To create an account at pulsz, you need an active mobile number, a unique username, and a strong password. The registration process is straightforward and can be completed in a few minutes. Please note that pulsz is for users aged 21 and above only.
No, each person may operate only one pulsz account. Attempting to open multiple accounts may result in all accounts being closed and any accumulated bonuses being cancelled. Play fairly and honestly.
If you forget your password, click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our 24/7 live chat support.
To maintain a safe environment, pulsz may verify your identity before certain withdrawal amounts or in cases of suspicious activity. Submitting the required documents allows the process to be completed quickly. This is done to protect your account and funds.
Deposits and Withdrawals
Questions about payments via bKash, Nagad, and Rocket, processing times, and limits
Payments
Deposits from bKash, Nagad, or Rocket to pulsz are generally instant — in most cases the balance is credited within a few seconds to a maximum of 2-3 minutes. Occasional minor delays may occur due to bank server or network issues — please contact support if that happens.
The minimum deposit amount at pulsz is ৳300 — this limit applies to all three methods: bKash, Nagad, and Rocket. The maximum deposit limit may vary by method and account. Check the cashier page for accurate details.
Withdrawals at pulsz typically take between 10 and 45 minutes to process. Funds are sent directly to bKash, Nagad, or Rocket. If verification is complete and all conditions are met, withdrawals are processed as quickly as possible.
The minimum withdrawal amount at pulsz is ৳800. pulsz itself does not charge any withdrawal fee, however your mobile banking provider (bKash, Nagad, Rocket) may apply their own transfer charges. Check the fee schedule of the relevant service for accurate information.
If your balance does not appear within 5 minutes of depositing, first refresh the page. If the issue persists, contact our live chat with your transaction reference number. Our support team will resolve the issue promptly.
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming
Gameplay
pulsz offers a variety of entertainment including slot games, live casino, cricket betting, football betting, fishing games, table games, and crash games. Games from top providers including PG Soft, Pragmatic Play, JILI, and Spribe are available.
To bet on BPL or any cricket match, first log in to your account, select your preferred match from the sports section, and choose a market (match winner, top batsman, etc.). Enter the amount on the bet slip and confirm. Check the odds carefully before placing your bet.
Yes, pulsz is fully mobile-friendly. All slots and live games can be played comfortably through a browser on both iOS and Android devices. A full gaming experience is available without downloading any separate app.
RTP is the theoretical rate at which a game returns a percentage of total bets to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is a mathematical average — results in each session may vary.
Yes, at pulsz's live casino section you can play roulette, baccarat, blackjack, and other classic table games with real dealers via real-time video streaming. Games are broadcast live from studios of top providers such as Evolution Gaming and Ezugi.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP cashback, and offers
Bonuses
Open a new account and make your first deposit to receive a 100% match bonus — up to ৳10,000. That means if you deposit ৳5,000, you get an additional ৳5,000 as a bonus. A 25x wagering requirement must be met before the bonus can be cashed out.
A 25x wagering requirement means you must wager the bonus amount 25 times. For example, if you receive a ৳2,000 bonus, the bonus balance becomes withdrawable after placing a total of ৳50,000 (2,000 × 25) in bets. Playing regularly will fulfil this gradually.
The pulsz VIP program has four levels: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). You can advance to higher levels through regular and active play.
pulsz VIP cashback is calculated weekly and credited to your account at a set time. The higher your VIP level, the higher the cashback rate. Cashback is added directly to your main balance and is usable.
In most cases, bonuses can be used on slots, fishing games, and table games. However, some promotions may have restrictions on specific games or game categories. Read the terms and conditions of a bonus carefully before claiming it.
Security and Responsible Gaming
Questions about security, self-exclusion, age limits, and support
Security
pulsz uses SSL encryption and advanced security technology. Player funds are kept separate from general operating funds. Games and systems are regularly audited to ensure fair play.
Yes, pulsz prioritises responsible gaming. You can place your account on a temporary break for a set period or activate full self-exclusion. Contact our support team or visit the responsible gaming page for help with this.
If you feel you are losing control over your play or notice signs of addiction, contact pulsz support immediately. We can provide self-limit options, cooling-off periods, and guidance towards professional advice. Responsible gaming is our highest priority.
The pulsz support team is available 7 days a week, 24 hours a day. The fastest help is available through live chat in English. To contact us by email, write to [email protected].
Still have questions? Contact support
Our English support team is always ready to answer any questions you have.
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