pulsz Privacy Policy — Your information is completely safe with us

1. Information Collection

When you use the pulsz platform, we may collect the following types of information:

a) Information You Provide Directly

• Registration details including name, email address, date of birth, and mobile number
• National ID or passport details submitted for identity verification
• Payment method details — such as your bKash, Nagad, or Rocket number (full account details are never stored)
• Any information provided when contacting our support team

b) Automatically Collected Information

• IP address, browser type, operating system, and device identifier information
• Date, time, and pages visited when accessing the site
• Information collected through cookies and similar tracking technologies
• Gaming transaction and activity history

2. Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account Management: To create, verify, and maintain your pulsz account
• Service Delivery: To process deposits, withdrawals, and gaming activity
• Identity Verification: To prevent financial fraud and comply with KYC (Know Your Customer) requirements
• Customer Support: To provide 24/7 assistance with your complaints and questions
• Promotional Communications: To send bonus offers and updates, subject to your consent
• Security and Protection: To detect and prevent unauthorized access and fraudulent activity
• Responsible Gaming: To identify problematic gaming patterns and provide the necessary support
• Legal Obligations: To comply with applicable laws and regulations

3. Information Storage and Security

pulsz has put in place multiple layers of security measures to ensure the protection of your personal information:

• 256-bit SSL encryption technology is used for all data transmissions
• Sensitive information — such as passwords — is protected by industry-standard hashing algorithms
• Payment information is handled in a PCI-DSS compliant manner and full card numbers are never stored
• Regular security audits and vulnerability assessments are conducted
• Access control: only authorized personnel can access the minimum necessary information
• Firewalls and intrusion detection systems are kept active

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a specified period to meet legal obligations.

4. Sharing Information with Third Parties

pulsz does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the minimum information needed to complete transactions
• Service Providers: Those who assist us with server hosting, data analysis, or customer support; they operate under strict confidentiality agreements
• Law Enforcement: Based on court orders or legal obligations, in accordance with applicable law
• Corporate Transactions: In the event of a merger or acquisition, users will be notified in advance

Any third party is contractually bound to comply with our privacy standards. Your explicit consent will be obtained for any other purpose of using your information.

5. Cookie Policy

The pulsz website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and core website functionality
• Functionality Cookies: To remember your preferences, language selection, and account settings
• Analytics Cookies: To analyze site usage and understand user behavior for service improvement
• Security Cookies: To detect fraudulent activity and keep your account secure

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

6. Your Rights

You have the following rights regarding your personal information, and pulsz respects these rights:

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you may request deletion of your information, subject to legal obligations
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited
• Right to Portability: You may request a copy of your information in a machine-readable format
• Right to Object: You may object to the processing of your information for specific purposes
• Right to Withdraw Consent: You may unsubscribe from marketing communications at any time

To exercise any of the above rights, contact us at [email protected]. We typically respond within 30 days.

7. Protection of Minors

pulsz is fully and firmly committed to protecting minors. Our platform is for users aged 21 and above only.

• We do not knowingly collect personal information from anyone under the age of 21
• An age verification process is conducted as part of registration
• If we learn that information from a minor has been collected by mistake, it is immediately deleted and the account is closed
• If parents suspect their child has used our platform, please contact us immediately

8. International Transfer of Data

Your information may be stored or processed on servers outside of Bangladesh. In such cases we ensure that:

• Transferred information receives the same level of protection described in this policy
• Data processing agreements are executed in accordance with international data protection standards
• Third-party service providers meet strict privacy and security requirements

9. Responsible Gaming and Data Protection

Our privacy policy is closely linked to our responsible gaming commitment. We use information about your gaming activity to:

• Identify unusual or problematic gaming behavior and provide the necessary support
• Honor self-exclusion or deposit limit settings — these choices are strictly respected
• Operate responsible gaming tools effectively

To learn more, visit our Responsible Gaming page.

10. Policy Changes and Updates

pulsz reserves the right to update this Privacy Policy from time to time. In the event of significant changes:

• We will post a notice on the website and update the "Last Updated" date at the top of the page
• For important changes, a notification may be sent to your registered email address
• Continued use of the platform after an update will be considered as consent to the revised policy
• If you do not agree with a change, you may close your account at any time

We encourage you to review this policy regularly. Bookmarking this page will make it easy to check back.

11. Links to Other Websites

If our platform contains links to third-party websites, pulsz is not responsible for the privacy practices of those sites. We recommend that you read the privacy policy of any external site before visiting it.

12. Response to Data Breaches

If a data breach occurs that could pose a risk to your rights and freedoms:

• We will work to identify and address the breach as quickly as reasonably possible
• In the case of high-risk breaches, affected users will be notified directly
• We will provide information about the nature of the breach, possible consequences, and the steps we are taking to address it
• Immediate technical and organizational measures will be taken to improve security