pulsz Terms and Conditions

"pulsz", "we", "our" or "platform" refers to the website https://pulsz.cam and all related services.

"User", "you" or "member" refers to any person who is registered on pulsz or is in the process of registering.

"Account" refers to a user's personal registered profile on the pulsz platform, where their balance, transaction history and gaming information are stored.

"Gaming Funds" refers to the money deposited into and available for use in a user's account.

"Bonus" refers to any additional credit, cashback or reward provided by pulsz, which is usable subject to specific conditions.

"Wagering Requirement" refers to the condition of placing bets a specified number of times before any bonus funds can be withdrawn.

To participate on the pulsz platform, users must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age and legally an adult.
• You must create an account in your own name and for your own use.
• You have not been banned from pulsz due to any prior violation.
• You are of sound mind and capable of making your own decisions.
• Your personal information is completely accurate and correct.

pulsz may at any time request the necessary documents for age verification or identity verification. We reserve the right to restrict account activity until verification is complete.

To create an active account on pulsz, users must provide accurate and up-to-date information. Each individual may hold only one account. Creating or maintaining multiple accounts will be considered a violation of the Terms and all accounts may be closed.

Security Guidelines:

• Keep your password strong, unique and confidential.
• Do not share your login details with anyone under any circumstances.
• If you suspect unauthorised access, notify our support team immediately.
• Avoid logging in from public devices or shared networks.

The responsibility for account security rests entirely with the user. pulsz will not be liable for any loss caused by third-party access.

pulsz supports transactions through Bangladesh's leading mobile financial services. The following policies apply to all transactions:

Supported Payment Methods:

• bKash
• Nagad
• Rocket

Deposit Rules:

• The minimum deposit amount is ৳300 (three hundred taka) for each method.
• Payments that are successfully verified are generally credited to the account instantly.
• Use the correct reference number and amount when making a transaction.

Withdrawal Rules:

• The minimum withdrawal amount is ৳800 (eight hundred taka).
• The withdrawal process is generally completed within 10 to 45 minutes.
• Withdrawals can only be made to a registered payment method.
• The withdrawal process may be delayed if identity verification has not been completed.
• Bonus funds cannot be withdrawn unless the wagering requirement for the bonus has been met.

pulsz provides various bonuses and promotional offers for its members. These offers are subject to specific conditions, and the following rules apply to all bonuses:

Welcome Bonus:

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000.
• The wagering requirement for this bonus is 25x (twenty-five times).
• The wagering requirement must be met within a specified period from the date the bonus is received.
• Each member may receive the welcome bonus only once.

VIP Program Cashback:

• Bronze: up to 0.2% cashback per week
• Silver: up to 0.5% cashback per week
• Gold: up to 0.8% cashback per week
• Platinum: up to 1.0% cashback per week

pulsz reserves the right to modify, suspend or cancel any bonus offer. If bonus abuse or fraudulent activity is detected, the bonus may be cancelled and the account may be closed.

All games on the pulsz platform are conducted in a fair and transparent manner. The following general gaming rules apply to all games:

• Each bet is settled according to the rules of a specific game and cannot be changed once confirmed.
• If a game is cancelled due to a technical error or disruption, the bet amount will be refunded in full.
• In the event of issues caused by an internet disconnection, the game server record will be considered final.
• If there is any dispute over a game result, a final decision will be made after verifying the log records.
• Exploiting any software or strategic errors in any game is prohibited.

The pulsz game portfolio includes slots, table games, fishing games, live casino and sports betting. Detailed rules specific to each game category apply.

The following activities are strictly prohibited on the pulsz platform:

• Creating an account using a false identity or false information.
• Creating or maintaining multiple accounts.
• Operating an account in someone else's name or on their behalf.
• Abusing or manipulating the bonus system.
• Any form of fraud, hacking or software manipulation.
• Colluding or conspiring with other users.
• Attempting to influence the outcome of any game.
• Using the platform for money laundering or illegal financial activities.
• Conducting fraudulent transactions with the intent to initiate payment chargebacks.

Involvement in any of the prohibited activities above will result in immediate account closure, all balances may be forfeited and legal action may be taken if necessary.

pulsz reserves the right to suspend or close any account at any time in the following circumstances:

• If any violation of the Terms is detected.
• If the user does not cooperate with the identity verification process.
• If suspicious transactions or activities are detected.
• If the account has been inactive for an extended period (in accordance with the relevant policy).
• At the user's own request.

Upon account closure, any valid balance (subject to the fulfilment of any bonus-related conditions) will be returned to the registered payment method. However, if the account is closed due to a violation of the Terms, the balance may be forfeited.

If a user wishes to close their own account, they may contact the support team.

pulsz is committed to providing a safe and reliable service for platform users. However, our liability is limited in the following circumstances:

• Loss caused by internet disconnection or network issues.
• Loss caused by issues with the user's device or software.
• Delays caused by system outages of third-party payment providers.
• Loss caused by the user's own negligence or carelessness.
• Events beyond our control or circumstances of Force Majeure.

Gaming carries inherent financial risk by its nature. Users participate on the platform with conscious acceptance of this risk. There is no guarantee that lost funds will be recovered.

pulsz firmly believes in responsible gaming and is committed to the protection of users. We provide the following tools and support:

• The ability to set self-imposed deposit limits.
• The ability to take a voluntary account break for a set period.
• The ability to set a permanent self-exclusion.
• Links to information and support related to gaming addiction.

Keep your gaming habits under control. Play for entertainment only and never consider gaming as a way to solve financial problems. For more information, visit our Responsible Gaming page.

pulsz gives the highest priority to protecting users' personal information. We use SSL encryption technology to keep your data secure.

To learn in detail about how we collect, use and store information, please read our Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.

User information is not sold to third parties. However, information may be shared with authorities when required by legal obligations or for security-related investigations.

In the event of any dispute or complaint, users are requested to first contact our customer service team. We are committed to resolving all disputes fairly and promptly.

Complaint process:

1. Submit your complaint via live chat or email.
2. Attach all relevant information and evidence.
3. Our team will review the complaint within the designated timeframe.
4. If you are not satisfied with the initial resolution, the matter will be escalated to a higher level.

If a mutual resolution is not reached, the dispute will be settled through the applicable legal process. Server logs and game records will be considered as final evidence.

pulsz reserves the right to partially or fully modify these rules and terms and conditions at any time. In case of changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify users via email or platform notification for significant changes.
• Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms.

It is advised to visit this page regularly to stay informed about the latest terms and conditions.

If you have any questions or concerns about these rules and terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — via the platform's live chat widget.
• Email: [email protected]

Our support team is always ready to assist you.