For Ages 21 and Above

pulsz Responsible Gaming — in your control

Gaming is for enjoyment, not stress. pulsz provides all the tools you need to play safely and mindfully — from deposit limits to self-exclusion.

Why is Responsible Gaming important?

Online gaming is a recreational activity — but when it becomes a habit and goes out of control, it can have a negative impact on personal and family life. pulsz firmly believes that responsible gaming is every player's right — and it is our responsibility to ensure that environment.

Our platform has a complete responsible gaming framework. You can set your own playing limits, take a temporary break when needed, or permanently close your account. Our 24/7 support team is always here for you.

Remember — if gaming starts causing worry instead of fun, that is a warning sign. Seeking help in time is not a sign of weakness; it is a conscious and courageous decision. pulsz is ready to help you make that decision.

Our Responsible Gaming Tools

pulsz gives you full control over your gaming experience. Use the tools below to keep your play healthy and enjoyable.

Set Deposit Limits

Decide for yourself the maximum amount you can deposit each day, week or month. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies, but reductions take effect right away.

Time-Out

If you feel you need a break, temporarily suspend your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets. Your account is reactivated automatically once the break ends.

Self-Exclusion

If you need a longer break, close your account for 6 months to 5 years or permanently. All promotional messages will be paused during self-exclusion, and reopening the account will go through a review process.

Set Loss Limits

Decide in advance how much you are willing to lose within a set period. Once the limit is reached, your account will automatically stop accepting new bets. This is the most effective way to stay within your budget.

24/7 Support Centre

Share any concerns about gaming with our support team. Speak directly on live chat — they will listen to your issue without judgment and help you take the right steps.

Awareness Messages

During long sessions, pulsz automatically sends awareness messages. These remind you how long you have been playing and give you the opportunity to take a break if needed.

Age Limit Policy

21+

pulsz is for players aged 21 and above only.

We are strictly committed to protecting minors from gaming. We follow an age verification process at registration. If anyone under 21 lives in your household, please use password protection on your device and keep your login details secure. Report any suspected underage user to our support team — we will take immediate action.

Warning Signs of Problem Gambling

If any of the signs below apply to you, please stop and seek help — it is a courageous and right decision.

  • You feel the urge to bet more to recover money lost in gaming.
  • You set a gaming budget but keep spending beyond that limit.
  • You are prioritising gaming over family, friends or work.
  • You feel restless or irritated when asked to stop gaming.
  • You are having disagreements with family or close ones about the amount or frequency of your gaming.
  • You are spending money on gaming by taking on debt or using funds needed for daily living.
  • You are trying to hide your gaming activity or lying about how much you play.

How to Use the Tools?

Using the responsible gaming tools at pulsz is very straightforward. Follow the steps below.

01

Log In to Your Account

Go to the pulsz Login page and log in with your username and password. Always use the official site to ensure a secure connection.

02

Go to Account Settings

Click on your profile icon at the top right and look for the "Responsible Gaming" section.

03

Set Your Preferred Limits

Choose whichever you need — deposit limit, loss limit or session time limit — and set the value that works for you.

04

Confirm the Changes

Save your settings. Most limits take effect immediately. A cooling-off period applies if you want to increase a limit.

05

Talk to the Support Team

If you have trouble making changes on your own, speak to our 24/7 support team on live chat — they will help you complete all the settings.

Ways to Get Support

Live Chat

Speak directly to our support team on 24/7 live chat. From gaming issues to responsible gaming settings — help is available for everything.

Email Support

[email protected] — share your concerns by email. Our team will reply as quickly as possible. Your privacy is fully protected.

FAQ Section

Find detailed answers to common questions about responsible gaming on our FAQ page. It is the best place to start for self-help.

Responsible Gaming Questions and Answers

Log in to your account and go to the "Responsible Gaming" section under "Account Settings". There you can set daily, weekly or monthly deposit limits. If you need any help, our support team is available on live chat.

A time-out is a temporary break — usually from 24 hours to 30 days. Your account is reactivated automatically once the period ends. Self-exclusion is a longer-term decision — it can last from 6 months to permanently, and reactivating the account requires a verification process.

No. While self-exclusion is active, pulsz will not send you any bonus offers, promotional emails or push notifications. We fully respect your decision.

Contact us via live chat or at [email protected]. If you suspect that someone you know is underage and still playing, please let us know — we will act promptly. Reaching out for a loved one is an important step.

Reducing limits or activating a time-out or self-exclusion takes effect immediately. However, increasing limits or lifting self-exclusion is subject to a cooling-off period, which protects you from decisions made in the heat of the moment.

No. Playing responsibly and for fun is perfectly acceptable. Problems only begin when gaming goes out of control and starts causing financial or social harm. Play within your limits and keep gaming as entertainment.

Play responsibly,
enjoy the experience

Enjoy a safe gaming experience at pulsz — whether it is cricket, slots or casino, you are always in control.

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